-
For urgent assistance(a)
(e.g. intervention required, technical failure,
permission to open enclosure, etc.)
observers should contact the
Telescope Technician (TT)
via landline(s):
-
(408) 238-0652 (120-inch Readout Room)
-
(408) 238-4267 (Electronics Laboratory)
Non-urgent matters for the attention of technical staff
(including
TTs
and SAs),
should be addressed to:
mh-techs@ucolick.org
-
If
TT
is unresponsive, then telephone the
Support Astronomer (SA)
on-call corresponding to the initial
(E/J/P)
in the accompanying
calendar(b,k).
Note:
After midnight (Pacific Time), the
SA on-call
is associated with the preceding date (on which
the night began).
Exceptions are winter nights requiring Adaptive Optics
support(c).
-
E = Elinor Gates (egates@ucolick.org):
(408) 238-9610 (Office);
(408) 202-1691 (Work Cell).
-
P = Paul Lynam (plynam@ucolick.org):
(408) 238-0647 (Office)(j);
Off-mountain/Cell:
(408) 398-7526 (Off-mountain/Cell).
Non-urgent matters for the attention of
SAs should be
addressed to:
sa@ucolick.org
-
If prompted, always leave a voice message,
specifying:
-
Telescope (e.g. Shane/Nickel).
-
Brief description of issue/support required.
-
Name (e.g. of lead observer).
-
Contact information (e.g. telephone number of lead observer).
Commonly, staff are alerted by incoming telephone calls, but
indisposed(d),
(e),
(f),
before automatic re-direction to voice
messaging(g).
-
A response should be forthcoming within a few minutes.
The response may take the form of:
-
A staff member joining the Zoom video-conferencing
session(h).
-
An intervention within the (VNC) observing environment.
-
A telephone call.
-
An e-mail.
-
Persist: If no response is received within a few minutes,
then:
-
Other contacts to try, in extremis:
|
1-meter Nickel Telescope
|
(408) 238-4274
|
|
3-meter Shane Telescope (Operator)
|
(408) 238-0652
|
|
3-meter Shane Telescope (Observer)
|
(408) 238-0651
|
|
CAT
|
(408) 238-0653
|
|
36 inch Refractor
|
(408) 238-0656
|
|
APF/Astrograph
|
(408) 238-4270
|
|
Crossley Telescope
|
(408) 238-4269
|
|
Dome Mechanic (Dan Espinosa)
|
(408) 238-9613
|
|
Superint./Head Telescope Ops (Jamey Eriksen)
|
(408) 238-9613
|
Notes:
-
(a) Targets of Opportunity (ToO) are subject
to a dedicated
procedure.
-
(b) Occasionally, more-than-one
SA
is on-call on a given date, to accommodate multiple
support requests, public events, etc.
-
(c) Adaptive Optics commitments (at Shane
Telescope) are denoted by LGS (Laser Guide Star) and NGS
(Natural Guide Star). If a time interval is specified, it
indicates
the SA
is on-call only for that interval (typically split at, or around,
midnight).
Commitments to public events are denoted by
MOS (Music of the Spheres), EWS (Evening with the Stars) & Tour.
-
(d) Due to the distributed nature of the
Mount Hamilton facilities, staff may not always be immediately
available.
-
(e) Staff may be sleeping.
-
(f) Mobile/wireless coverage around the
summit of Mount Hamilton and on Mount Hamilton Road is limited,
which may compromise or disable communications.
-
(g) The standard for University landlines is
to re-direct to voice messaging after ∼3 rings.
-
(h) Observers are assumed to have knowledge
of the relevant Zoom video-conferencing sessions and
passcodes in advance.
-
(i) Frequently,
SAs
may be physically present at the summit, even if not on-call.
-
(j) Due to high volumes of unsolicited
calls disturbing the sleep of night shift workers, this
landline is automatically disabled at sunrise and
re-enabled several hours later.
-
(k) OFFMOC: Off-Mountain, On-Call.
Occasionally, SA is obliged to be physically
off the mountain.
SA is contactable primarily via mobile phone/SMS with
limited ability to respondent to calls as/when able.
In such cases, contacting Telescope Technician(s) should
be observers' primary recourse.
|
If calendar is not embedded, try the following direct URL: SA On-Call Calendar
|